It's an exciting time for communications

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Giving back to society, Kim works with the Singapore government to develop specialized training programs for local job seekers and provide them with job opportunities in the Salesforce ecosystem.

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Cheng Kian Khor is the Director of Communications Industry Strategy for Salesforce Asia Pacific. Cheng Kian has 24 years of experience in the telecommunications industry, having held a range of consulting, chief architect and global solutions leader roles with leading companies. More works by Zheng Jian.

The COVID-19 pandemic drove more customers online, and they're staying there. Now, companies need to meet customers online and deliver a digital-first experience.

According to Salesforce’s recent State of the Connected Consumer report, 88% of customers expect companies to accelerate digital initiatives due to COVID-19.

This demand for digital engagement presents opportunities for communications service providers (CSPs).

Some communications service providers have shifted from selling connectivity Bank User Number Data to becoming digital-first service providers. Other companies are expanding their product offerings and building lifestyle-focused digital commerce storefronts.

It's an exciting time for communications service providers in Asia, as many begin to redefine what telcos will look like in 2021 and beyond.

Put your customers in control
Singapore-headquartered M1 is undergoing a digital transformation to become more agile and customer-centric to better serve customers in the digital world. Even through the crisis, the Singapore-based communications services provider has accelerated its digital transformation.
  


“Our vision is to become a digital-first telco and deliver new experiences for our customers,” said Nathan Bell, chief digital officer at M1. “This will involve bringing new digital capabilities into the business and reimagining the way we work, So we can add more value to every interaction.”