Instagram integration from Wazzup covers all business needs

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Nikolay Minulin, founder of CRM Plus, partner of Wazzup I like working with Wazzup primarily because of the support. If questions arise, even if they are not directly related to the service, the support team responds quickly and to the point. The service itself as a tool is convenient and stable. Connected WABA via Wazzup and launched trigger mailings WhatsApp is another channel the company uses to communicate with customers.

On average, 2,100 requests are received via the messenger per month. The CRM iceland telegram data Plus team connected the WhatsApp Business API channel from Wazzup and helped the company pass verification in Meta. Verification determines how many correspondences a company can initiate per day. Immediately after connecting the WhatsApp Business API, a business can start 250 correspondences per day. After verification, their number increases to 1000. Through WhatsApp Business API, integrators launched trigger mailings - businesses need them to notify customers about order statuses.

Before working with integrators, the company used ready-made responses in Bitrix24 Open Lines for notifications. This is a saved text that can be sent to clients in response to similar questions. For example, if a client asks for an address or business hours. In correspondence, canned responses are a convenient tool. But in the case of notifications, canned responses do not relieve most of the routine work: employees still have to open a chat with the client, find the right template and send it.